Terms of Service — SBM Laser Help

Effective date: 2026-04-27

1. Acceptance of these Terms

By creating an account, subscribing to, or using SBM Laser Help — including the mobile application, the Telegram bot, and the web subscription portal at https://sbmlaser.com/subscribe/ (collectively, the “Service”) — you agree to these Terms of Service (“Terms”).

If you do not agree, do not use the Service.

The Service is operated by:

  • S&A Servicos Digitais e Consultoria LTDA
  • CNPJ: 52.430.234/0001-72
  • Registered address: Rua Heloisa Rojo Machado, 111, Apt 2102, Morro das Pedras, Florianópolis – SC, CEP 88066-066, Brazil
  • Contact: [email protected]

(referred to as “we”, “us”, “our”).

2. Description of the Service

SBM Laser Help is a software-as-a-service (SaaS) platform providing:

  • Reference databases of cutting parameters for industrial laser cutting equipment
  • AI-assisted search of cutting parameters using Anthropic Claude
  • AI-assisted analysis of cutting defects from photographs
  • Equipment manuals and engineering calculators
  • Multilingual user interface (12 languages)

The Service is delivered through:
– A mobile application (Android first, iOS later)
– A Telegram bot
– A web subscription portal at https://sbmlaser.com/subscribe/

The Service is intended for use by trained professionals — operators, technicians, and engineers — working with industrial laser cutting equipment.

3. Account and login

You access the Service by logging in with your Telegram account. By doing so:

  • You authorize us to receive your Telegram user ID and (optionally) your public username
  • You confirm that the Telegram account belongs to you and that you are authorized to bind it to a paid subscription
  • You agree to keep your account secure, not to share access, and to notify us immediately if you suspect unauthorized use

You are responsible for all activity under your account.

4. Subscription, billing, and Merchant of Record

4.1 Plans

The Service is offered on a subscription basis with three plans (Starter, Plus, Pro). Plan features and prices are published at https://sbmlaser.com/subscribe/.

4.2 Merchant of Record

Subscriptions are sold and billed by Paddle.com Inc. (“Paddle”), acting as our Merchant of Record. Paddle:

  • Acts as the legal seller of the subscription to you
  • Collects payment and provides receipts
  • Calculates and remits applicable taxes (VAT, sales tax, ICMS, ISS, PIS/COFINS, etc.)
  • Handles disputes and chargebacks
  • Provides a customer portal for self-service subscription management

Your payment relationship is therefore with Paddle. Your relationship for the Service itself — for the actual access to features and content — is with us.

4.3 Auto-renewal

Subscriptions automatically renew on a monthly basis at the price published on the day of renewal, until you cancel.

4.4 Cancellation

You may cancel at any time:
– Through the Paddle Customer Portal (link provided in your purchase confirmation email)
– Or by emailing [email protected]

Cancellation takes effect at the end of your current paid period. You retain access until that date. There is no partial-month refund.

4.5 Refunds

Refund rights are described in our Refund Policy, including the legally required cooling-off periods under EU Consumer Rights Directive (14 days) and Brazilian Código de Defesa do Consumidor (7 days).

4.6 Price changes

We may change prices for future renewals. If we do, we will notify you by email at least 30 days in advance. Continuing to use the Service after the change constitutes acceptance. If you do not accept the new price, you may cancel before the change takes effect.

5. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of these Terms
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service
  • Use automated tools (bots, scrapers, crawlers) to access the Service beyond reasonable manual rate
  • Attempt to circumvent rate limits, access controls, or paid-feature gates
  • Resell, rent, or redistribute access to the Service
  • Use the Service to develop a competing product
  • Submit content that infringes the intellectual property or other rights of third parties
  • Submit content that is illegal, defamatory, or designed to harm our systems or other users
  • Impersonate another person or misrepresent your affiliation

We may suspend or terminate your account for violations.

6. AI features — important disclaimer

The Service uses AI models (Anthropic Claude) to suggest cutting parameters and analyze defect photos.

These suggestions are reference information only. They are not professional advice, instructions for industrial operation, nor a substitute for qualified human judgment.

You acknowledge and agree that:

  • Industrial laser cutting equipment is dangerous and must be operated only by trained, qualified personnel in compliance with applicable safety standards (e.g., NR-12 in Brazil, OSHA in the US, ISO 11553)
  • AI suggestions may be incomplete, inaccurate, or unsuitable for your specific equipment, materials, environment, or production conditions
  • You are solely responsible for verifying and validating every parameter and procedure before applying it to physical equipment or workpieces
  • We are not liable for damage to equipment, materials, finished products, or for personal injury resulting from the application or misuse of AI suggestions

If you are not qualified to evaluate AI suggestions critically, do not apply them.

7. Intellectual property

7.1 Our IP

We own all rights to the Service, including:
– Software (mobile app, bot, web portal, backend)
– Content and reference databases (cutting parameters, manuals, defect catalogues)
– AI prompts and orchestration logic
– Trademarks, logos, and design

You receive a limited, non-exclusive, non-transferable, revocable license to use the Service for your own professional purposes during the term of your subscription. You receive no other rights.

7.2 Your content

You retain ownership of content you submit (queries, photos, descriptions). By submitting, you grant us a worldwide, royalty-free license to process the content for the sole purpose of providing the Service to you — for example, by transmitting it to our AI sub-processor (Anthropic) for analysis.

We do not use your submitted content to train AI models. Anthropic, our AI sub-processor, also does not train models on API data under our agreement.

8. Service availability

We aim for high availability but do not guarantee uninterrupted Service. We may pause the Service for:
– Maintenance and updates
– Security incidents
– Factors outside our reasonable control (force majeure, third-party outages, internet routing)

We are not liable for downtime, except as required by mandatory consumer-protection law. Our Refund Policy describes when refunds may apply for prolonged service failure.

9. Limitation of liability

To the maximum extent permitted by applicable law:

  • The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement
  • We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, business interruption, or harm to reputation
  • Our total cumulative liability for any claim arising from or related to the Service is limited to the greater of: (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) USD 100
  • These limits do not apply where prohibited by mandatory law — for example, for gross negligence, willful misconduct, personal injury, or where consumer-protection law grants stronger rights to you that cannot be waived

10. Indemnification

You agree to indemnify, defend, and hold us harmless from any third-party claim, loss, damage, liability, or expense (including reasonable legal fees) arising from your use of the Service in violation of these Terms or applicable law, or from content you submitted.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes what personal data we collect and how we process it.

12. Suspension and termination

We may suspend or terminate your account if:
– You violate these Terms
– You fail to pay for the subscription
– We are required to do so by law or court order
– We discontinue the Service (in which case we will give at least 30 days notice and refund any unused portion of your then-current paid period)

Upon termination, your access ends. We retain personal data per our Privacy Policy retention schedule.

You may terminate by cancelling your subscription as described in section 4.4.

13. Governing law and dispute resolution

13.1 Governing law

These Terms are governed by the laws of the Federative Republic of Brazil, without regard to conflict-of-laws principles.

13.2 Disputes

For consumer disputes:
– Brazilian consumers retain all rights guaranteed by the Código de Defesa do Consumidor (CDC) and may use Procon, JEC (Juizado Especial Civil), or other Brazilian consumer-protection forums
– EEA / UK consumers retain rights under the consumer-protection law of their country of residence and may use the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr/)
– For disputes not covered by mandatory consumer-protection law, the courts of Florianópolis, Brazil have exclusive jurisdiction

13.3 Limitation of action

Except where prohibited by mandatory law, any claim must be brought within one year of when the claim arose.

14. Changes to these Terms

We may update these Terms. Material changes will be communicated by:

  • In-app notification
  • Email to your account email address (if provided)
  • Updating the “Effective date” at the top of this page

We will give at least 30 days notice of material changes affecting paid subscribers. Continued use of the Service after the effective date of the change constitutes acceptance.

If you do not accept the changes, you may cancel your subscription before the change takes effect.

15. Miscellaneous

  • Entire agreement — these Terms, together with the Privacy Policy and Refund Policy, form the entire agreement between you and us regarding the Service, superseding any prior agreement
  • Severability — if any provision is held unenforceable, the remaining provisions remain in full force
  • No waiver — failure to enforce a right is not a waiver of that right
  • Assignment — you may not assign your rights without our consent. We may assign our rights to a successor entity in case of merger, acquisition, or sale of assets, subject to equivalent protection of your rights
  • Independent contractors — nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us
  • Headings — section headings are for convenience only and do not affect interpretation

16. Contact

For questions about these Terms:

  • Email: [email protected]
  • Postal address: S&A Servicos Digitais e Consultoria LTDA, Rua Heloisa Rojo Machado, 111, Apt 2102, Morro das Pedras, Florianópolis – SC, CEP 88066-066, Brazil