SBM Laser Help is a free Telegram bot that gives laser cutting operators instant access to cutting parameters, defect diagnostics, equipment manuals, and calculators — from any phone or desktop. Over 80% of cutting issues can be resolved without a service call. Here is what the bot does and how to use it.
What the Bot Does
SBM Laser Help replaces the stack of paper manuals, parameter spreadsheets, and “call the technician” delays with one tool that fits in your pocket.
| Feature | What It Does |
|---|---|
| Intelligent Search | Ask any question about laser cutting in plain language — the bot finds the answer across error codes, manuals, and cutting modes |
| Cut Photo Analysis | Upload a photo of a cut edge — get defect identification and step-by-step troubleshooting |
| Cutting & Piercing Parameters | Look up recommended settings by material, thickness, and laser power |
| Power Selection Calculator | Find the optimal laser power for your material and thickness |
| Sheet vs Coil Calculator | Upload a DXF file — compare material usage and costs between sheet and coil cutting |
| Plasma vs Laser Comparison | Side-by-side speed, power, and cost comparison |
| Gas Flow Calculator | Calculate nozzle gas consumption by diameter and pressure |
| Equipment Manuals | Browse PDF manuals for cutting heads, height sensors, laser sources, chillers, and software |
| Training Courses | Step-by-step lessons on CypCut, NCstudio, TubePro, Tubes-T, CypNest, and HypCut |
| Live Support | Open a chat directly with SBMachines technical specialists |
Available in 12 languages: English, Português, Español, Deutsch, Français, Italiano, Русский, Polski, Oʻzbekcha, Türkçe, العربية, हिन्दी.
How Cut Photo Analysis Works
The most powerful feature. A 3-stage diagnostic tool for cutting defects.
Stage 1 — Set your parameters: Material, thickness, laser power, and assist gas (oxygen, nitrogen, or air).
Stage 2 — Equipment checklist: The bot walks you through 4 checks before you start troubleshooting:
- Protective glass condition
- Beam centering (tape test)
- Nozzle condition (roundness, scratches, dents)
- Height sensor calibration
Each check has “OK” / “Problem found” options. If a problem is detected — the bot provides step-by-step instructions to fix it.
Stage 3 — Defect diagnostics: Describe the defect in text or send a photo of the cut edge. The bot analyzes it, matches against a defect database, and gives you:
- Defect identification with reference photos
- Ranked list of causes
- Step-by-step troubleshooting guide
Follow the steps in order. The fix can appear at any step — you do not have to complete all recommendations.
How the DXF Sheet vs Coil Calculator Works
This tool answers one question: how much do you save by switching from sheet to coil for a specific part?
- Upload your part as a
.dxffile - Choose sheet size, material, and thickness
- The bot generates 3 images: sheet layout, coil layout, and comparison chart
Output includes:
- Material utilization rate (%) for sheet and coil
- Waste comparison
- Cutting time and cost breakdown
- Savings per part
- Payback analysis
Enter your labor rate and currency — get a full cost comparison in seconds.
Cutting Parameters: No More Guessing
Select material → thickness → laser power → gas. The bot returns:
| Parameter | Example |
|---|---|
| Cutting speed | 3,200 mm/min |
| Cutting height | 0.8 mm |
| Gas type and pressure | N₂, 14 bar |
| Focus position | –3.0 mm |
| Nozzle diameter | 2.0 mm |
| Duty cycle / Frequency | 100% / 5,000 Hz |
Parameters are available for carbon steel, stainless steel, aluminum, brass, and copper across multiple thicknesses and laser powers.
These are reference recommendations. Your machine may require adjustments depending on metal quality, laser source model, and optics condition.
After viewing parameters, one tap takes you to Cut Photo Analysis with settings pre-filled.
Training Courses Inside the Bot
Step-by-step lessons on FSCUT-based software:
| Course | Status |
|---|---|
| CypCut | In development |
| NCstudio | In development |
| TubePro | In development |
| Tubes-T (Lite and Pro) | In development |
| CypNest | In development |
| HypCut | In development |
| Laser welding and cleaning | In development |
Each course has multiple lessons. Navigate between lessons, view content, and practice directly on your machine.
Error Code Lookup
Type an error code — get an explanation and solution:
- Servo drive errors: Fuji Alpha5 codes (Oc1, Oc2, o5, Hu, Et1, Et2, ct, dE, Fb, cE, tH, Ec)
- Axis alarms: Soft limit / axis limit errors, limit sensor issues
- Laser source errors: Reboot procedure, diagnostic program
- Chiller errors: Hanli (E01–E12) and S&A (E1–E11) codes
- Height sensor issues: “Capacitance diminished” — causes and solutions
How to Start
- Open Telegram
- Find SBM Laser Help Bot — use the link on our website or search by name
- Press Start or send
/start - Choose your language
- Tap any button in the Main Menu
Return to the main menu at any time: tap Back to menu or type /menu.
Free to use — 5 intelligent queries per day on the free plan. Parameter tables, manuals, and calculators are unlimited.
FAQ
Q: Can I use the bot right at the machine? A: Yes. The bot runs in Telegram on your phone. The operator gets parameters, diagnostics, and instructions without leaving the machine.
Q: Does the bot replace a service engineer? A: In 80% of cases — yes. Cut photo analysis, error codes, and step-by-step instructions resolve most problems remotely. If the bot cannot help — one tap opens a chat with a live specialist.
Q: How fast does the bot respond? A: Parameter tables and error codes — instantly. Cut photo analysis with diagnostics — up to 30 seconds. Live specialist response — during business hours.
Q: Does the bot work offline? A: No, internet connection is required. However, Telegram works even on a weak mobile connection — sufficient for text and photos.
Q: Can I talk to a real person through the bot? A: Yes. Tap Open chat with support — your message goes directly to SBMachines technical specialists. The bot shares your context (material, thickness, settings) so they can assist faster.
Q: What file formats does the DXF calculator accept? A: Standard .dxf files. Upload your part drawing directly in the Telegram chat.
Q: Is my data stored? A: The bot stores your language preference and conversation context to provide better assistance. No personal data is shared with third parties.
