SBM Laser Help Bot — Complete User Guide

What Is This Bot?

SBM Laser Help is a free Telegram bot designed for laser cutting machine operators and technicians working with FSCUT-based equipment. It provides instant access to cutting parameters, equipment diagnostics, manuals, troubleshooting guides, and intelligent problem solving — all from your phone or desktop.

Key Features

• Intelligent Search — ask any question about laser cutting in natural language
• Cut Photo Analysis — upload a photo of a cut edge and get intelligent diagnostics with step-by-step solutions
• Cutting & Piercing Parameters — look up recommended settings by material, thickness, and laser power
• Power Selection Calculator — find the optimal laser power for your material and thickness
• Sheet vs Coil Comparison — upload a DXF file and compare material usage and costs between sheet and coil cutting
• Plasma vs Laser Comparison — side-by-side speed, power, and cost comparison
• Gas Flow Calculator — calculate nozzle gas consumption by diameter and pressure
• Equipment Manuals — browse PDF manuals for cutting heads, height sensors, laser sources, chillers, and software
• Reference Guide — learn about machine peripherals, maintenance procedures, and troubleshooting
• Training Courses — step-by-step lessons on CypCut, NCstudio, TubePro, Tubes-T, CypNest, and HypCut
• Live Support — open a chat directly with our technical specialists
• 12 Languages — English, Português, Español, Deutsch, Français, Italiano, Русский, Polski, Oʻzbekcha, Türkçe, العربية, हिन्दी

Getting Started

1. Open Telegram and find SBM Laser Help Bot — use one of the short links on our website (e.g. sbmlaser.com/go/alx) or search for the bot by name in Telegram
2. Press Start or send /start
3. Choose your language from the language selection screen
4. You’ll see the Main Menu — tap any button to begin

You can return to the main menu at any time by tapping 🏠 Back to menu, or type /menu.

Main Menu

After selecting your language, you’ll see the main menu with the following options:

🔍 Find Solutions

Tap 🔍 Find Solutions to open the search hub. You can either select a specific module or simply type your question — the bot will automatically detect which module to use.

Search Modules

How It Works

1. Select a module or just type your question
2. The bot searches its database using semantic search
3. You get an answer with relevant sources
4. Buttons appear for related actions (e.g., “Open manuals”, “Go to cutting table”)

Tip: You can switch between modules at any time by tapping 🔄 Switch search module.

📸 Cut Photo Analysis

This is a 3-stage diagnostic tool that helps you identify and fix cutting defects.

Stage 0 — Set Parameters

When you tap 📸 Cut Photo Analysis, choose where to start:

Setting parameters:

1. Choose process: Cutting or Piercing
2. Choose material: Carbon steel, Stainless steel, Aluminium, Brass, or Copper
3. Enter sheet thickness (mm)
4. Enter laser power (kW)

After setting parameters, you’ll see a summary and two options:

Stage 1 — Equipment Checklist

The bot walks you through 4 critical checks:

Check 1 — Protective Glass

• Inspect the lower protective glass and red laser spot
• Options: “Yes, clean” / “No, contamination found”
• If dirty → guidance on glass replacement

Check 2 — Beam Centering

• Check if the beam passes through the center of the nozzle
• Options: “Yes” / “No / Not sure”
• If off-center → step-by-step alignment instructions using tape test

Check 3 — Nozzle Condition

• Inspect the nozzle opening for roundness, scratches, dents
• Options: “Yes, nozzle is fine” / “No, there are defects”
• If damaged → replace nozzle, option to order new ones

Check 4 — Height Sensor Calibration

• Verify calibration results show “excellent” with smooth graph
• Options: “Yes, everything is fine” / “No / Not sure”
• If not calibrated → calibration procedure

After all checks: Perform a test cut — “Yes, result is satisfactory” / “No, further adjustments needed”

Stage 2 — Defect Diagnostics

1. Select assist gas: Oxygen, Nitrogen, or Air
2. Confirm all parameters
3. Describe the defect in text — what’s wrong with the cut edge?
4. Optionally send a photo of the cut edge (recommended for accuracy)
5. The bot analyzes your description, searches the defect database, and identifies the most likely defect
6. Compare with reference photos: “Yes, looks similar” / “No, doesn’t match”
7. Get a step-by-step troubleshooting guide with causes and solutions

Important: Follow the solutions in order. The ideal result can appear at ANY step — you don’t have to complete all recommendations.

After troubleshooting: “Were you able to achieve the required cut quality?”

• Yes → option to write a review
• No → describe current state for refined diagnostics, or contact support

📋 Cutting/Piercing Parameters Tables

Tap 📋 Cutting/Piercing Parameters Tables to open the submenu:

Cutting Parameters Table

Step-by-step selection:

1. Choose material — Carbon steel, Stainless steel, Aluminium, Brass, Copper
2. Choose thickness — available thicknesses for the selected material (in mm)
3. Choose laser power — available powers for the selected material and thickness (in kW)
4. Choose gas — if multiple gases are available (Oxygen, Nitrogen, Air); skipped if only one option

Result shows:

• Material, thickness, laser power
• Cutting speed (mm/min)
• Cutting height (mm)
• Gas type and pressure (bar)
• Focus position (mm)
• Nozzle diameter (mm)
• Source power, working power, duty cycle, frequency

Buttons after result:

Note: These are reference recommendations. Your machine may require adjustments depending on metal quality, laser model, and optics condition.

Piercing Parameters Table

Step-by-step selection:

1. Choose laser power — select your laser model power
2. Choose material — available materials for the selected power
3. Choose thickness — available thicknesses

Result shows (for each piercing stage):

• Stage number (usually 2-3 stages)
• Power percentage, duty cycle, frequency
• Piercing time and cooling time
• Nozzle height
• Gas types and pressures (cutting gas + cooling gas)

🧮 Calculators & Comparisons

Tap 🧮 Calculators & Comparisons to see:

🧮 Power Selection Calculator

1. Choose material — Carbon steel, Stainless steel, Aluminium, Brass, Copper
2. Choose thickness — available thicknesses in mm

Result shows 2–3 options:

Each option includes: power (kW), cutting speed, and recommended gas.

📊 Sheet vs Coil Laser Comparison (DXF Calculator)

This tool analyzes your DXF part file and compares the economics of cutting on flat sheets vs. coil-fed machines.

How to use:

1. Tap the button → bot asks you to upload a DXF file
2. Upload your part drawing as a .dxf file
3. Choose sheet size from standard options
4. Choose material (Carbon steel, Stainless steel, Aluminium)
5. Choose thickness

Result includes:

• 3 images: sheet layout, coil layout, and comparison chart
• Material utilization rate (%) for both options
• Waste comparison
• Cutting time and cost breakdown
• Total savings analysis

1. Choose currency for cost calculation (USD, EUR, or enter custom)
2. Enter labor rate per hour

Output shows:

• Material cost, labor cost, total cost per part
• Savings per part when switching from sheet to coil
• Payback analysis

⚡ Plasma vs Laser Comparison

1. Choose material — available materials for comparison
2. Choose thickness — in mm
3. Choose plasma cutting current — in Amperes

Result shows side-by-side:

• Plasma: current, power, gas, cutting speed
• Laser (comparable speed): power, speed, energy consumption
• Laser (faster on air): power, speed comparison
• Energy efficiency ratio (e.g., “Consumes 3× less energy”)

⛽ Nozzle Gas Flow Calculator

1. Choose gas — Oxygen or Nitrogen
2. Enter nozzle diameter — in mm (0.1–9 mm)
3. Enter gas pressure — in bar (O₂: 0.1–9, N₂: 0.1–25)

Result: Gas flow rate in m³/h and m³/min

Uses the formula: Q = C × d² × (P + 1)

📖 Reference Guide

Tap 📖 Reference Guide to access the knowledge base:

🔌 Machine Peripherals

Detailed information about each component:

Laser sources sub-menu:

🔧 Laser Machine Maintenance

🛠 Problems and Solutions (Troubleshooting)

📚 User Manuals and Guides

Browse PDF manuals by category:

For each manual:

• View the table of contents
• Navigate by sections and subsections
• View individual pages as screenshots
• Use Search in manual to find specific information
• Request full manual from our specialist

📚 Training Courses

Tap 📚 Training Courses to see available courses:

All courses are currently in development. Each will contain multiple lessons with step-by-step instructions.

💬 Support

Tap 💬 Open chat with support at any time to contact our technical specialists directly through the bot.

How it works:

1. Tap the support button
2. Describe your question or issue — text or photo
3. A support ticket is automatically created
4. Our specialist will reply directly in the bot chat
5. Continue the conversation until the issue is resolved

The bot automatically shares your context (material, thickness, power settings) with the support team so they can assist you faster.

Tips & Tricks

• Just type your question — you don’t have to navigate menus. The bot understands natural language and will route your question to the right module
• Send photos — the bot can analyze cut edge photos for defect diagnostics
• Upload DXF files — for the Sheet vs Coil calculator
• Use the back button — every screen has ◀️ Back and 🏠 Back to menu buttons
• Switch languages anytime — tap 🌐 Change language in the main menu
• Free to use — 5 intelligent queries per day on the free plan

Supported Languages

Need Help?

If you can’t find what you need, tap 💬 Open chat with support — our specialists are ready to help. In our experience, over 80% of cutting problems can be resolved remotely.